ZERO TOLERANCE POLICY for ABUSE

We have a zero tolerance policy for aggressive or abusive behaviour towards staff, either in person or on the phone. 

Behavior includes: abusive language and yelling, disrespectful comments, threats, bullying, violence (physical attacks or threats), intimidation, damaging property, refusing to leave the property, etc.

This behaviour is simply not acceptable and the College of Physician of Surgeons of Alberta has no expectations that physicians will tolerate abusive or harassing conduct by patients or the public.

Action will be taken when incidents occur and individual(s) will face dismissal from our practice and patient panel, be asked to leave and/or face prosecution by law enforcement.

For everyones safety, our reception area / waiting room is video monitored with surveillance cameras (as per CPSA standards).